Company Policies
Prime Properties operates under clear policies to ensure transparency, client protection and professional service delivery. These policies govern how we list properties, handle client data, and conduct business with landlords, sellers, tenants and buyers.
- Listing Verification Policy Every property — apartment or land — is physically inspected by a Prime Properties agent before being published. We confirm vacancy, check property condition, verify asking price against market rates and review ownership documentation. No listing goes live without passing this process.
- Accurate Information Policy All listing details including location, bedroom count, amenities, price and availability must be accurate and current. If a property is taken off the market, the listing is removed within 24 hours. Landlords and sellers who provide misleading information are removed from the platform.
- Title Verification Policy For all land for sale listings, our legal officer reviews the land title or interest document before publication. We confirm that the title is free from encumbrances, caveat entries and disputed ownership. Buyers are advised to conduct their own independent legal due diligence as well.
- No Hidden Fees Policy The price shown on a listing is the price. We do not charge tenants or buyers any upfront platform fees, access fees or viewing fees. All charges are transparently communicated before any agreement is signed.
- Privacy and Data Policy All personal information submitted by clients — including name, contact details and property preferences — is held securely and used only for the purpose of matching clients with suitable properties. Data is never sold or shared with third parties without explicit consent.
- Equal Treatment Policy We do not discriminate against any property seeker or landlord based on gender, religion, ethnicity, disability or any other protected characteristic. All clients are treated with equal respect and professionalism.
- Tenant Screening Policy To protect landlords, we conduct basic screening of prospective tenants before forwarding their enquiries. This includes confirming identity and assessing suitability without infringing on the rights or privacy of applicants.
- Grievance Handling Policy We take all complaints seriously. A dedicated complaints process is in place for both clients and landlords. Complaints are acknowledged within 24 hours and investigated promptly. Where a listing is found to be inaccurate or misleading, the client is provided with alternative options at no charge.
- Anti-Fraud Policy We have zero tolerance for fraudulent listings or fraudulent landlords. All landlords must verify ownership or authorisation before listing. Any suspected fraud is reported to the relevant authorities. Clients are advised to never pay a deposit until they have physically inspected the property and signed a formal agreement.
- Policy Updates Our policies are reviewed periodically and updated to reflect changes in market practice, law and client feedback. The date of the last revision is available on request.
Questions or Concerns
If you have questions about our policies or wish to raise a concern, please contact our client support team at our contact page or call our office directly.
